Privacy Policy & Terms of Use
Privacy Policy
Sembl Group Inc. (operating under the brand name Kookabe
1. Introduction
Sembl Group Inc., operating under the brand name Kookabe ("Kookabe," "we," "us," or "our"), is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (BC PIPA), and Alberta's Personal Information Protection Act (Alberta PIPA).
By using our website or purchasing our products, you consent to the practices described in this policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
Contact information: Name, email address, phone number, mailing address, and delivery address
Purchase information: Order history, product preferences, and payment details (payment card data is processed by our third-party payment processor and is not stored by Kookabe)
Warranty information: SPA serial number, installation address, and purchase date
Communications: Records of your inquiries, support requests, or feedback
Technical data: IP address, browser type, device information, pages visited, and time spent on our site (collected via cookies and analytics tools such as Google Analytics)
We collect only the information necessary for the purposes described below.
3. How We Collect Your Information
We collect personal information:
Directly from you when you make a purchase, register a warranty, fill out a contact form, subscribe to our newsletter, or contact our customer service team
Automatically through cookies and analytics tools when you browse our website
From third parties such as shipping carriers or payment processors, where necessary to complete your order
4. How We Use Your Information
We use your personal information to:
Process and fulfill your orders and arrange delivery
Register and administer your product warranty
Respond to your inquiries and provide customer support
Send you order confirmations, shipping updates, and service notifications
Send you marketing communications and newsletters, only if you have opted in — you may unsubscribe at any time
Improve our website performance and user experience
Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. Cookies and Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. This may include third-party tools such as Google Analytics.
You may disable cookies through your browser settings; however, doing so may affect the functionality of our website. Where required by law, we will request your consent before placing non-essential cookies on your device.
6. Disclosure of Your Information
We may share your personal information with:
Service providers who assist us in operating our business (e.g., shipping carriers, payment processors, warranty service technicians, email service providers) — these parties are contractually required to protect your information and use it only for the services they provide to us
Authorized service agents for the purpose of fulfilling warranty obligations
Legal authorities where required by law, court order, or to protect the rights and safety of Kookabe or others
We do not disclose your personal information to third parties for their own independent use without your consent.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encrypted transactions, and restricted access to personal data.
No method of internet transmission or electronic storage is 100% secure. In the event of a privacy breach that poses a real risk of significant harm, we will notify affected individuals and the applicable privacy commissioner(s) as required by law.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, warranty, accounting, or reporting requirements. When personal information is no longer required, it will be securely destroyed or anonymized.
9. Your Privacy Rights
Under applicable Canadian privacy legislation, you have the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Withdraw consent to certain uses of your information (subject to legal or contractual restrictions)
Request deletion of your personal information where it is no longer necessary for the purpose it was collected
Unsubscribe from marketing communications at any time using the unsubscribe link in any email or by contacting us directly
File a complaint with the applicable privacy commissioner
To exercise any of these rights, please contact our Privacy Officer using the information below. We will respond within 30 business days.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Our Privacy Officer
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Privacy Officer, Sembl Group Inc. (Kookabe)team@semblgroup.com
Terms Of Use
Sembl Group Inc. (operating under the brand name Kookabe)
1. Agreement to Terms
Welcome to the Kookabe website (the "Site"), owned and operated by Sembl Group Inc. ("Kookabe," "we," "us," or "our"). By accessing or using this Site, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use this Site.
2. Use of This Website
This Site is provided to give consumers information about Kookabe products, warranties, and services. By using this Site, you agree to:
Use the content for personal, non-commercial purposes only
Not copy, reproduce, distribute, or modify any content without our prior written permission
Not use the Site for any unlawful, fraudulent, or prohibited purpose
Not attempt to interfere with the security or proper functioning of the Site
We reserve the right to suspend or terminate access to this Site at any time, without notice, for conduct that we believe violates these Terms of Use or is harmful to other users, us, or third parties.
3. Product Information and Pricing
We make reasonable efforts to ensure that product descriptions, specifications, pricing, and availability are accurate and current. However, we do not guarantee that all information on this Site is complete, accurate, or error-free. Product availability and pricing are subject to change without notice.
If you identify an error in any product information, please contact us and we will make reasonable efforts to correct it. We reserve the right to cancel or refuse any order placed based on inaccurate pricing or product information.
4. No Guarantee of Results
The information on this Site is provided for general informational purposes only and does not constitute professional advice. Any decisions you make based on information from this Site are made at your own risk. Kookabe makes no guarantee regarding the suitability of any product for your specific circumstances.
5. Limitation of Liability
To the fullest extent permitted by applicable law, Sembl Group Inc. and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your access to or use of this Site or its content. Our total liability to you for any claim arising from your use of this Site shall not exceed the amount you paid to us for the product or service giving rise to the claim.
Nothing in these Terms of Use limits or excludes any rights you may have under applicable Canadian consumer protection legislation that cannot be lawfully excluded.
6. Intellectual Property
All content on this Site — including text, images, logos, product photography, and branding — is the property of Sembl Group Inc. or its licensors, unless otherwise stated. The Kookabe name and logo are trademarks of Sembl Group Inc. Unauthorized use, reproduction, or distribution of any content from this Site is strictly prohibited.
7. Third-Party Links
This Site may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy, privacy practices, or availability of any third-party sites. The inclusion of a link does not imply endorsement by Kookabe.
8. Privacy
Your use of this Site is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference. Please review our Privacy Policy to understand our practices.
9. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes arising from your use of this Site shall be subject to the exclusive jurisdiction of the courts of British Columbia.
10. Changes to These Terms
We may update these Terms of Use from time to time. The updated version will be posted on this Site with a revised "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised terms.
11. Contact Us
If you have any questions about these Terms of Use, please contact us at: team@semblgroup.com